- Remote IT Support
- Access to Call Center (M-F 9am-6pm)
- Access to Support E-mail
- 10 hours of Support for the Month
Have an implementation from Global IT that just isn’t working well? Need some specialists ASAP to ensure your end-users are working efficiently? Tired of fielding IT related questions from your end-users?
Let Method IT’s Ongoing Support service help you when you need it! This service allows for access to our call center and support ticketing system via e-mail. Tickets created from the call center or ticketing system go out to our team of trained IT professionals to get you the help and support you need when you need it!
This service is perfect for when your whole team needs help or you want an extra layer of security for your end users in bi-lingual Japanese and English.
*All charges for these services are considered a deposit for the base specifications as detailed in the item description. Base price includes up to 10 hours of support for the month (period of 30 days from purchase), access to our call center (M-F 9am-6pm) ticketing system and e-mail ticketing system. Response time is best effort with 24 hours response as a general outline. Support hours are tracked by support ticket and are used in 1 hour blocks of time. After 30 days from purchase any remaining unused hours are marked invalid and unusable. Services and support to be rendered remotely via TeamViewer Quick Support. Onsite support can be handled after specifications are discussed between Method IT and you directly.
Administrative credentials are required for advanced level of support.
Should additional support time be necessary, you can either purchase it again from our shop or consider becoming a Service Level Agreement (SLA) Contract Customer by contacting us from this page
(Method IT services the 23-wards in Tokyo and greater Kanto area. Please contact us should your office or place of work be outside of the Greater Tokyo Metropolitan Area).